Telecom excesses: Minister urges end users to be proactive

Nigerians have been urged to join hands with the Federal Ministry of Communication and the Nigerian Communications Commission (NCC), by being proactive in the fight against the much-touted shortcomings, poor quality of service, unsolicited SMS and unauthorised deductions by telecom service operators in the country, rather than indulging in name-calling and transferred aggression on social media. This advice was given in Abuja by the Minister of Communication, Mr. Adebayo Shittu, while reviewing the ministry’s efforts at enhancing the quality of service from telecom service providers in the country. He frowned at name-calling and suggested the use of good arguments. He also advised that all hands be on deck to check the unwholesome conduct of operators in the area of poor quality service, unsolicited messages and extortion. “The social media should be put to more productive use in such a way to project the country well in the comity of nations and proffer enduring solutions to tame the monstrosity of epileptic services by telecom operators,” he said. In closing, Shittu noted that Nigerians have the right to complain about unsavory service in recent times from telecommunications, but assured them that the ministry was not shying away from its responsibility of ensuring that normalcy prevails in the industry, adding that the ministry always puts regulatory agencies on their toes to do the needful.